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3-Year Warranty · 30-Day Trial · Free Delivery

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A 3-year warranty, plainly stated.

Every Opus Edge chair and desk is covered for three years on the parts that do the work. Here is exactly what that means.

  • 3 yearsCover on functional parts
  • Day oneCover starts on delivery
  • Repair firstWe fix or replace the part
  • Mon–SatSupport, 10 am – 6 pm

What is covered

The warranty covers manufacturing defects in functional parts that appear during normal use within three years of delivery.

  • Chairs: tilt and recline mechanism, gas lift, base, castors, armrest mechanism and frame.
  • Desks: frame, legs, height-adjustment mechanism and fixings.

If a covered part fails, we repair it or send a replacement part at no cost to you.

What is not covered

  • Normal wear of fabric, mesh, foam and surface finishes.
  • Damage from misuse, accidents, liquids, or loads above the limit stated on the product page.
  • Products that were modified, or repaired by anyone other than Opus Edge.

How to make a claim

  1. Keep your order number ready. It is in your confirmation email.
  2. Email opusedge.in@gmail.com with the order number, a short description and photos or a short video of the problem.
  3. We reply within our working hours and tell you the next step.
  4. We send the replacement part, or arrange a repair or replacement product.

What we will do

We start with the simplest fix. In most cases that is a replacement part you can fit yourself with the guide we send. If the product cannot be repaired, we replace it with the same model or the closest one available.

The warranty runs from the original delivery date. A repair or replacement does not restart it.

Trial first, warranty after

For the first 30 days you do not need a reason to send a product back. See Returns and refunds. After that, the warranty looks after defects for the rest of the three years.