Help
Questions, answered plainly.
The things people ask us most, in one place. If yours is not here, write to customer support.
Product
How do I choose between an office chair and a gaming chair?
Choose by how you sit. An office chair suits upright, task-focused work and keeps you close to the desk. A gaming chair has a taller back and a deeper recline for long, leaned-back sessions. Both support the lower back; the right one is the one that matches your posture for most of the day.
What does “ergonomic” actually mean?
It means the furniture adjusts to your body instead of forcing your body to adjust to it. In practice: support for the lower back, a seat height that lets your feet rest flat, and armrests that take the weight off your shoulders.
What are Zone Lumbar and Adaptive Mesh?
Zone Lumbar is our lower-back support, shaped to follow the natural curve of the spine. Adaptive Mesh is the breathable back material that lets air through, so you stay cooler over long hours.
Where do I find dimensions and weight limits?
On each product page, under “Dimensions and materials”. Check the seat height range against your desk height before you order.
Delivery
How much does delivery cost?
Nothing. Shipping is free on every order.
How long will my order take?
Orders are dispatched within 2–4 business days and usually arrive 6–10 business days after you order.
How do I track my order?
We email you a tracking link as soon as your order leaves our warehouse.
Do you deliver to my pincode?
We deliver across India through our courier partners. If we cannot reach your pincode, we contact you and refund the order in full.
Can I cancel my order?
Yes, free of charge within 24 hours of ordering. After that it is handled as a return under the 30-day trial.
Assembly
Do I need to assemble the product myself?
[Assembly details to be confirmed by Opus Edge: what arrives pre-assembled and what you put together yourself.]
Are tools and instructions included?
[To be confirmed by Opus Edge: tools included in the box, and whether a printed guide or a video is provided.]
What if a part is missing or does not fit?
Tell us within 48 hours of delivery with a photo. We send the missing or replacement part at no cost.
Warranty
How long is the warranty?
Three years from the delivery date, on functional parts.
What does the warranty cover?
Manufacturing defects in the parts that do the work: on chairs, the mechanism, gas lift, base, castors, armrest mechanism and frame; on desks, the frame, legs and height-adjustment mechanism. Normal wear of fabric, mesh and foam is not covered.
How do I make a warranty claim?
Email opusedge.in@gmail.com with your order number, a short description and photos or a video. We reply with the next step.
Will you repair or replace?
We start with a replacement part, which solves most problems. If the product cannot be repaired, we replace it.
Returns
Can I return a product if I simply do not like it?
Yes. You have 30 days from delivery to return it for any reason.
How do I start a return?
Email opusedge.in@gmail.com with your order number. We arrange the pickup and confirm the date with you.
When do I get my refund?
After the product reaches us and is checked, the refund goes back to your original payment method. [Refund timeline: to be confirmed by Opus Edge.]
What if my order arrives damaged?
Tell us within 48 hours of delivery with photos. We replace the part or the product at no cost, or you can choose a refund.